Sales Desk for electrical contractors

Answer every service call. Send the dangerous ones to a person.

When your electricians are on jobs, the Sales Desk answers, tells a sparking outlet from a ceiling fan install, and books the visit or gets someone on the phone.

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The call you never hear about.

A homeowner’s breaker keeps tripping, and the kitchen keeps going dark.

Your electricians are on jobs, and the office is closed for the night.

Nobody answers. She calls the next electrician, and they get the panel upgrade too.

What happens to the call.

A homeowner calls

Evenings, weekends or mid job

Your team can’t answer

It rings through to the desk

The desk picks up

In your company’s name

Asks about safety first

Sparks, burning smells, hot outlets

Sends the unsafe ones on

Straight to your on call electrician

Books the rest

From your real open times

Your team gets the details

A summary of every call, right away

Set up with your services, your area and your calendar.

It answers the questions homeowners actually ask, the way your office would.

Your services

Troubleshooting and repairs
Panel upgrades
EV chargers
Lighting and fans
Generators

The questions it asks

Any sparks, smells or heat
What stopped working, and where
Whether a breaker keeps tripping
Home or business
Best time for a visit

Every call

Service area
What to switch off until you arrive
Permits and inspection questions
Hours and next steps
Anything unsafe to a person

An outlet that sparked and smells like burning.

A sample call to a made up electrical company, and the note its team got afterward.

Sample call · Brightway Electric

An outlet that sparked and smells like burning

Ana Torres, Thursday, 6:50 PM

Puts safety first and gets a person on it

Read the call

Sales DeskThanks for calling Brightway Electric. How can I help?
AnaHi. An outlet in my kitchen sparked, and now it smells like something’s burning.
Sales DeskThank you for calling. First, please don’t use that outlet. Do you know which breaker it’s on?
AnaI think so. It’s labeled kitchen.
Sales DeskPlease switch that breaker off now. If you see smoke or flames, leave the house and call 911.
AnaOkay, it’s off. No smoke, just the smell.
Sales DeskGood, thank you. This needs an electrician tonight, so I’m sending it straight to the one on call. They’ll call you back at this number.
AnaThank you so much.
Sales DeskLeave the breaker off until they’ve looked at it. You’ll get a text with our number, too.

What the team gets

Urgent

Sent to the electrician on call

Urgent, call back tonight

Caller: Ana Torres
Problem: Kitchen outlet sparked, burning smell
Done on the call: Kitchen breaker switched off, no smoke
Sent to: The electrician on call

Told to leave the breaker off and to call 911 if she sees smoke.

A made up business and caller. The voice answering is the Sales Desk.

Your team keeps working. The desk covers what they miss.

After hours and weekends

The calls that come in after the office closes still get answered and booked.

When every line is busy

The office is on another call and the crew is on a job. The call still gets handled.

When it needs a person

Urgent calls and anyone who asks for a person go straight to your team.

How the Sales Desk works

Fair questions.

What does it do with a call that sounds dangerous?

It tells the caller what to switch off and when to call 911, then sends the call straight to the electrician you name.

Does it book bigger jobs like panel upgrades?

Yes. It books the estimate visit, with what the homeowner told it, so your electrician walks in knowing the job.

Will it replace my office?

No. It picks up the calls your team can’t get to: after hours, on weekends, and when every line is busy.

Do we change our phone number?

No. Calls your team does not answer ring through to the desk, and it answers in your company’s name.

Is it AI?

Yes. An AI voice assistant answers, set up with your services and watched by our team.

Hear it before you decide.

Call it the way one of your customers would. If it isn’t good enough for them, don’t use it.

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